Violence and Aggression at Work

A Half or One Day Workshop.

Objectives:

• To explore the causes of violence and aggression in society.
• To study violence and aggression in a workplace context.
• To identify the verbal and non verbal signals that can lead to violent and aggressive situations.
• To provide participants with a range of techniques to defuse situations which are potentially difficult or violent.

 

Content:

• Objectives, Introductions.
• You’re Experience of Negative Situations &Behaviours.
• Violence ; A Definition.
• The Causes of Aggression.
• Verbal and Non Verbal Signals
• Diffusion Cycle & Techniques.
• Skills Practice.
• Open Forum.
• Action Planning.
• Workshop Evaluation and Close.