Working With Assertiveness

A One Day Workshop.

Objectives:

• To give participants a chance to:
• Identify the difference between Aggressive, Passive and Assertive behaviour.
• Manage difficult situations effectively.
• Achieve workable compromises
• Achieve more of the results you want.

Content:

• Objectives and Introductions.
• Talk-Talk Icebreaker Exercise.
• What is Assertiveness?
• What Do You Want to Achieve.
• Three Steps to assertiveness.
• Body Language.
• How Assertive are You-The Interpersonal Influence Inventory.
• Difficult customers.
• Techniques: Broken Record/ Saying No! / Positive Inner Dialogues/ Fogging/ Negative Feelings Assertion/ Discrepancy Assertion/
• Bullying at Work.
• Skills Practice.
• Open Forum.
• Workshop Evaluation and Close.